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Concord Associates is an independent health and social care consultancy which was established in 1996. The Company offers over 20 years hands on practice and management experience within a wide range of health and social care settings, and in both the statutory, voluntary and private sectors. We work with large authorities, central government departments and also with small providers of care and private companies. We have worked across the UK and also internationally. We provide the same quality assured service at every level. Excellent interpersonal and communication skills combine with a strong customer focus and client relationship management to give this consultancy an excellent track record in successful service improvement and improved outcomes for adults, older people, children and families, and people with disabilities.

Outcome focused
We are an outcome focused organisation which places the user of services at the centre of what we do and concentrates on 'what works' whilst operating at the leading edge of performance improvement in health and social care services. We work ‘with’ our clients to develop bespoke solutions to meet their needs; we do not impose a ready made formula. We aim to leave every job having transferred the skills and the knowledge that will sustain any improvements made into the future and our references are testament to our success in this area.

Knowledge and policy base
We have a sound knowledge and research base in addition to practice and management experience and we are skilled at translating current legislation, policy and guidance into local application and performance outcomes. We also work with local authorities to identify the direction of travel in terms of policy development to enable us to work with staff to anticipate next steps and to make strategic plans accordingly.

Mediation
We offer a mediation service. One of our directors is an accredited mediator and specialist in alternative dispute resolution and both directors offer mediation as part of our consultancy service.

Management Consultancy Team
For consultancy tasks we offer either a Director of Concord Associates to deliver the programme of work required, or we provide a small and focused team drawn from a tried and tested group of specialist associates which is always led by a Director of Concord Associates. Our teams are small, bespoke, stable, and unchanging throughout the programme and will become known personally to the clients that we work with.

The Company is led by two Directors. Peter Wiggin specialises in voluntary and private sector provision and in local authority service provision. He also has an excellent track record and knowledge of policy specific to Wales. He is a registered social worker and leads on service evaluation and service specific strategy development. He is an Associate Lecturer for both the Open University and Glamorgan University and creates and delivers his own courses in aspects of social care practice and management development. He is a specialist in risk assessing social care provision for underwriters and in rehabilitation and support in the workplace. He leads the international work in the consultancy.

Christa Wiggin has extensive experience in Central and Local Government work and has led performance improvement teams for the Department of Health and for the Department for Education. Christa quality assures the work of the consultancy across all areas. She is experienced in Tribunal work and she is an accredited mediator and leads the work on Alternative Dispute Resolution (ADR).